Privacy Policy bk8sg

Information Collected

bk8sg collects various categories of personal information from players during the registration process, platform use and financial transactions. This collection is necessary for legitimate operational purposes and compliance with legal requirements.

The categories of information we collect include:

• Identity information: full name, date of birth, identification card number (MyKad) or passport, and nationality
• Contact information: email address, mobile phone number and residential address
• Financial information: e-wallet details, bank account numbers for FPX purposes, and records of deposit and withdrawal transactions
• Technical information: device IP address, browser type, login session data and game activity records
• Communications: live chat conversation history, emails and feedback you send to our support team

Purpose of Data Use

All information collected by bk8sg is used solely for legitimate and transparent purposes. We do not use your data for purposes not stated in this policy without obtaining your consent first.

Your information is used for the following purposes:

• Identity verification during the registration process and account login, including compliance with Know Your Customer (KYC) requirements
• Processing deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency
• Account maintenance and security, including detection of suspicious activity or unauthorised access attempts
• Providing efficient customer support via live chat and email
• Sending account-related notifications, promotions and service updates that you have chosen to receive
• Compliance with legal obligations and international licensing regulations governing our operations
• Internal analysis for the purpose of improving the platform and overall user experience

bk8sg ensures that every data processing activity has a sound legal basis, whether grounded in your explicit consent, contractual necessity or legal obligations we are required to comply with.

Information Sharing

bk8sg respects the confidentiality of player information. We do not share, sell or disclose your personal information to third parties without your consent, except in the limited circumstances stated below.

Information may be shared only in the following situations:

• Payment service providers — parties that process your financial transactions, including e-wallet gateways and banking networks, are bound by strict confidentiality agreements
• Regulatory bodies and law enforcement — when required by law, court order or official request from a competent authority
• Internal technology providers — companies that support our technical infrastructure, subject to confidentiality agreements and security standards equivalent to our own
• Business transfers — in the event of a merger, acquisition or asset sale, players will be notified in advance before any data transfer takes place

Cookies and Tracking Technologies

The bk8sg platform uses cookies and similar tracking technologies to improve user experience, maintain session security and analyse website performance. Cookies are small text files stored on your device when you browse our platform.

The types of cookies used by bk8sg include:

• Necessary cookies: required for core platform functions such as login authentication and session security
• Performance cookies: collect information on how players use the platform for internal analysis purposes
• Preference cookies: save your chosen language and display settings so they do not need to be reconfigured each time

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality and security of your account on the bk8sg platform.

Data Security

bk8sg continuously invests in security infrastructure to ensure player data is always protected against unauthorised access, disclosure, modification or unintended destruction.

The technical and organisational security measures we implement include:

• 256-bit SSL data encryption for all data transmission between browsers and servers
• Two-factor authentication available for additional protection of player accounts
• 24/7 monitoring of network traffic and automated threat detection
• Role-based access control (RBAC) ensuring that only authorised staff can access sensitive data
• Periodic security audits by independent parties to identify and address system vulnerabilities
• Structured incident response procedures in the event of any data breach

In the event of a security incident involving player data, bk8sg will notify affected players within a reasonable timeframe and take appropriate remediation steps.

Player Rights

As a bk8sg player, you have certain rights regarding your personal information that we fully respect and support. These rights may be exercised at any time by contacting our support team.

• Right of Access: you have the right to request a copy of the personal information we hold about your account
• Right of Rectification: if the information we hold is inaccurate or outdated, you have the right to have it updated
• Right of Erasure: you may request deletion of data under certain circumstances, subject to data retention obligations set by law
• Right to Object: you have the right to object to the processing of your data for certain purposes such as direct marketing
• Right to Restriction of Processing: in certain circumstances, you may request that we limit how we process your data
• Right to Data Portability: you have the right to receive your data in a structured, machine-readable format

Data Retention and Deletion

bk8sg retains players' personal information only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law and international licensing requirements.

Generally, active player account records are retained throughout the period the account remains active. Following account closure, certain data may be retained for the period required for legal compliance, dispute resolution and fraud prevention purposes.

Data that is no longer needed will be securely deleted or anonymised using industry-standard procedures that ensure the data cannot be recovered or linked back to your identity.

Privacy Policy Changes

bk8sg reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements or technological developments. All amendments will take effect on the date stated at the top of this document.

If material changes occur that affect how we process your personal data, bk8sg will notify you via email or an in-platform notification before those changes take effect.

Continued use of the bk8sg platform following the publication of any changes to this policy is considered acceptance of the updated version of the Privacy Policy. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we manage your personal information, please contact our team through the following channels:

• Live Chat: available 24/7 directly on the bk8sg platform, supported in Malay and English
• Email: [email protected] — our privacy team will handle your enquiry carefully

We aim to respond to all privacy-related enquiries within a reasonable time. For urgent privacy matters, we recommend using the live chat channel for a faster response.